It may seem questionable in itself that part of this section contemplates these two possibilities.
Until a few years ago, I myself refused to consider any consultation outside the canonical and direct participation of my senses.
But everything flows, panta rei, and we never stop changing.
Many years ago, I realised that living and working in a town does not put me in the best position to offer the best of my attention and participation. Furthermore, and no less importantly, I am deeply convinced that doctors themselves can and should be good examples, at least in their attempt to seek the healthiest life possible. Each of us respects our own possibilities, needs and aspirations. I simply cannot live in such a polluted area any longer, I cannot study without the peace and quiet I need, I find it too difficult to work in such a stressful environment in which I do not recognise myself. My time is too precious to be wasted in traffic or looking for parking.
I worked for over 20 years in what used to be the countryside of the Modena hills, and since 2020 I have been living and working almost exclusively on Mount Amiata. Since then, I have been forced to consider the requests of many patients who feel in serious difficulty at the mere idea of leaving their homes and/or travelling to see a doctor or continue the treatment we started together.
It is strange how life sometimes forces us to accept solutions so far removed from our own perspective: one of those many never-say-nevers that ultimately turn out to be yet another lesson. Something good to take away even in a moment as dark, flat and difficult as the pandemic. So, along with the increasingly blue skies of spring 2020, along with the many wild animals that roamed near our houses like never before a few days after the lockdown, along with an unheard and anomalous – seemingly unreal – silence, along with hours spent in forced relationships that perhaps grew deeper every day … online consultations also arrived.
Let me be clear: as far as I am concerned, it has nothing to do with the warmth of a handshake, the touch that explores the signs of the body, the eyes that meet up close, the true sound of the voice, the necessary pauses during a conversation … as meaningful as the words themselves. An ancient and irreplaceable ritual, transversal in time and space, which has united the medical arts since their inception.
Yet.
Obviously, the comparison is not entirely accurate, but when I realised how many people connect from their kitchen at home, wearing clothes they would never wear in my office, introducing me to a relative who may be passing through that room, showing me more or less explicitly the paintings and furniture in their home. Well … it is undoubtedly a different situation from a video conference with an anonymous background. It is another dimension in which to contemplate a consultation, a different kind of conversation which, after these years of experience, I must admit has proved effective as a clinical tool. In the vast majority of cases.
In my opinion, online consultation is by no means a substitute for face-to-face one, but it can be added to it. In some cases, however, it is the only option or objectively the most practical: in which case, I think it is better than nothing.
I understand the inconvenience of not being able to reach me by public transport. I myself have travelled for hours to consult the doctors I trust and the therapists I prefer to see. I would suggest that this is also a choice, albeit a difficult one in an age where we are too often led to believe that a text message or email can replace spoken and heard words.